1. Introductory Provisions

1.1. Heureka

1.2. Scope of the Terms

1.3. Interpretation of terms

2. Registration of Users and Merchants

2.1. User registration

2.2. Merchant registration

2.3. Each User or Merchant is entitled to create a user account or Merchant profile for himself/herself only. The creation of a User Account or Merchant Profile by a person who is not authorized to do so is prohibited, and the Operator is entitled to cancel such registrations immediately.

2.4. The Operator is entitled to suspend or cancel the registration of a User who repeatedly violates or grossly violates the Terms or the Special Terms applicable to him/her.

3. OFFER OF GOODS, CONCLUSION OF A PURCHASE CONTRACT

3.1. Merchants place Offers on the Portal by means of automated software (XML code). Offers are automatically updated several times a day. The Offer refers to the specific Goods offered by the Merchant, whereby in order to conclude the Purchase Contract and deliver the Goods, the Merchant is not entitled to require the User or the Operator to meet any conditions other than the payment of the purchase price of the Goods and the price of transport (in particular, it may not make the conclusion of the Purchase Contract conditional on the purchase of additional Goods or the achievement of a certain total purchase price within the purchase of additional Goods or the purchase only for the professionals).

3.2. The Portal allows Users to search and compare individual Offers, and within the Heureka Marketplace it also allows Users to send Orders to certain Merchants for the purpose of concluding a Purchase Agreement. Given that Offers are placed by Merchants on the basis of automated processes, the Operator is not liable for any errors, inaccuracies or defective data of individual Offers, including matching Offers to product cards; the Merchant's liability (e.g. for unfair competition) and the Operator's Guarantee of refund of the purchase price in the event of withdrawal from the Purchase Agreement are not affected by this.

3.3. Only Merchant Offers are published on the Portal. The Operator does not claim nor is it responsible for the fact that the offer of the Goods includes a comprehensive offer of online shops supplying goods and services to Slovakia.

3.4. The User has the possibility to make a selection of Goods offered by individual Merchants by selecting relevant criteria or by entering the name of the Goods or a part thereof into the search field of Heureka. After the User has made a selection of Goods, the Portal will offer a list of relevant Offers corresponding to the User's specifications. As far as the criterion of recommended Offers is concerned, Offers marked as sponsored are displayed in the first positions. These are Offers from Merchants that have been certified by the "Verified by Customers" program, and they are sorted according to which Merchant offers a higher price per click to the E-shop (in descending order). The following offers, which are not marked as sponsored, are displayed in order of the price of the Goods from the cheapest in ascending order. Offers with the same price are further sorted by the stock of the Goods and the number of E-shop reviews. Offers with other criteria are sorted mainly by the price of the Goods, the stock of the Goods and the number of E-shop reviews. More detailed terms and conditions for the ranking of Offers are available here  Sorting of the Offers.

3.6. Offers consisting in the display of Goods

4. RIGHTS AND OBLIGATIONS, RULES OF POSTING, ILLEGAL CONTENT

4.1. The User shall be entitled to inform the Operator of cases where the Goods have not been delivered by the Merchant in time or the Goods delivered are in any way contrary to the Purchase Contract, regardless of whether the Purchase Contract is a Purchase Contract concluded in the Heureka Marketplace pursuant to Article 3.7 of these Terms or a Purchase Contract concluded directly on the Merchant's E-shop. The Operator may try to help resolve any dispute between the User and the Merchant amicably.

4.2. The User is not entitled to use any means, not provided by the Operator itself, to influence the results of the search for Offers on the Portal or other functions of the Portal, and to offer or provide such means to other persons. In particular, the User is not entitled to interfere with the source code of the Portal, to install software affecting the search or interfering with other functions of the Portal, and to offer such software to other Users, Merchants or third parties. In the event of a violation of this prohibition, the Operator is entitled to cancel the User's account, block the User's IP address, or withdraw from the agreement on the use of the Portal with the Merchant who uses the means to affect the Portal's functions.

4.3. Rules of posting.

4.3.1. A User registered on the Portal is entitled to upload user reviews, discussion and advice posts regarding the Goods and reviews of individual Merchants (hereinafter referred to as "Posts") via the Heureka interface through his/her user account. Reviews, completed Questionnaires or any other information obtained as part of the Verified by Customers service are also considered Posts. User Posts express the views of their authors only and do not express the views of the Operator. The Operator is not responsible for the truthfulness of the information presented in the Posts and for the compliance of such information with the law. Posts should be accepted by Users and Merchants as a subjective opinion, which in itself may not provide complete and true information about the quality of the Goods, E-shops or Merchants. User represents that it is authorized to share and grant to Operator a license, to the extent set forth below, to any copyrighted works that may be included in a Post.

4.3.2. Users submit Posts entirely independently through the Portal, and they are automatically published without prior review by the Operator. The User is responsible for the content of the Post and its compliance with applicable law. If the Post contains personal data, by uploading the Post, the User grants the Operator consent to the processing of such personal data and to the dissemination of any likeness of the captured person, and if it is a person other than the User, the User declares that he/she is authorized to grant such consent by such person.

4.3.3. The Operator is not obliged to monitor the content of the Posts and to actively search for facts and circumstances indicating the illegality of the Posts.

4.3.4. The Operator is responsible for the content of the Posts only in the following cases:

4.3.4.1. If it has specific knowledge of the illegality of a Post or the unlawful conduct of a User and, with respect to a claim for damages, is aware of facts or circumstances that would make the illegal activity or illegality of the Post apparent; or;

4.3.4.2. if it has demonstrable knowledge of the unlawful nature of the Post or the User's unlawful conduct and fails to promptly take all steps that may be required of it to remove or render unavailable the unlawful Post.

4.3.5. The Operator does not exercise any influence over the User's actions in making Posts and does not influence the content of Posts in any way.

4.3.6. The Operator shall be entitled to remove or edit any Post, in particular those that are contrary to the law, the Terms or Special Terms, good morals, unrelated to the topic, or that are capable of harming the Operator in any way. In cases of illegal Posts or Posts that are incompatible with the Terms, the Operator shall state the reason for removing the Post.

4.3.7. In principle, the Operator does not remove Posts, except in accordance with this section of the Terms. The continued display of stored Posts on the Portal shall not be affected by any termination of the contract with the Merchant to whom the Posts relate, but the Operator shall remove from the Posts all identifying information about the Merchant except for the name under which the Merchant has operated on the Portal.

4.3.8. The insertion of Posts is free of charge and the User is not entitled to any remuneration for them. By uploading a Post, the User grants the Operator permission to use the Posts or their parts within the Portal in the form of making them available to third parties, reproduction and modification of the Posts, whether or not they constitute a work of authorship within the meaning of Act No. 121/2000 Coll., the Copyright Act. The Operator is entitled to grant the right to use the Posts to a third party (as exclusive or non-exclusive). The Operator is entitled to use the actual text of the Post relating to a specific Goods (but always without identifying the User) within the framework of the additional services provided to Merchants for the purpose of analysing the sales of Goods and their activities on the Portal, and to provide this text to Merchants as part of the data processed within the framework of the additional services.

4.3.9. The User is obliged to refrain from providing personal data of other persons, data on health and other special categories of personal data and information that give the impression to other Users or Merchants that the information is provided by the Operator or a person authorised by the Operator. The User is entitled to request the anonymization or removal of their Posts.

4.4. Illegal content

4.4.1. The Operator expressly states that the goods and services on the Portal, including the Heureka Marketplace, are not offered by or on behalf of the Operator, and is therefore not responsible for any illegality of such content.

4.4.2. Anyone is entitled to send the Operator a notification about the unlawful nature of the content displayed on the Portal ("Notifier"). The notification must contain at least the following information:

4.4.2.1. Identification of the content, including an unambiguous indication of the exact electronic location of the content (e.g., the exact URL or URLs);

4.4.2.2. a justification for the illegality of the content;

4.4.2.3. the name of the Notifier and its email address;

4.4.2.4. a statement confirming that the Notifier believes in good faith that the information and allegations contained in the notification are accurate and complete.

4.4.3. The notification may be sent to the Operator through the notification system, which means the web form available on the Portal under the "Report illegal content" button.

4.4.4. If the notification does not comply with all the requirements of Article 4.4.2.1, 4.4.2.2 or 4.4.2.4 of the Terms, the Operator shall invite the Notifier to complete the missing requirements. If the Operator has received an electronic contact from the Notifier, it shall acknowledge receipt of the notification.

4.4.5. Upon receipt of a notification containing all the elements, the Operator will assess the notified content for illegality through human review.

4.4.6. Following the outcome of the assessment, the Operator shall make a decision ("Decision") consisting of:

4.4.6.1. taking action to remove the content, if appropriate; or

4.4.6.2. refusal to take action.

4.4.7. The decision, together with the reasons, will be sent to the Notifier by e-mail and, if the Restriction is accepted, will also be sent to the Merchant to whom the Notification relates (the Notifier and the Merchant to whom the Notification relates, hereinafter each referred to as the "Affected Entity").

4.4.8. If the Affected Entity disagrees with the Decision notified to it, it is entitled to lodge a complaint against the Decision ("Complaint") within 6 months of the date of delivery of the Decision, via the email from which the Decision was notified to it. The Operator is entitled to resolve the Complaint within the framework of the out-of-court complaint system within the meaning of Article 9 of  the Terms and Conditions.

4.4.9. The Operator is entitled to suspend for a reasonable period of time and after issuing a prior notice to the person who frequently submits apparently unjustified notifications. The Operator shall take into account, in particular, the number of notifications submitted, the reasons for them and the proportion of unfounded notifications in the total number, considering as abuse, inter alia, cases where the proportion of unfounded notifications in relation to the total number reaches at least 50%.

4.5. Editing of information about the Goods by the Manufacturer

4.5.1. The manufacturer or distributor of a manufacturer's products or other persons authorized to act on behalf of the manufacturer ("Manufacturer") shall be entitled to edit the information provided on products displayed by Merchants on the Portal under the conditions set out below.

4.5.2. The Operator allows Manufacturers to access the Administration Interface where it is possible to edit the details of the Goods of a given Manufacturer. Editing means the setting of images, videos, descriptions, parameters and documents of a given Good.

4.5.3. A Manufacturer may gain access to the Administration Interface for the purpose of editing details of Goods once its authorized representative has provided Operator with proof of its authority to act on behalf of the Manufacturer. Such authorization may be, for example, an extract from the commercial register, a power of attorney, proof of employment in a position whose job description implies the authority to act for the Manufacturer in matters of editing information relating to the Goods. There is no charge for access to the Administration Interface. The decision to allow access to the administrative interface is solely at the discretion of the Operator, who may deny access at any time. In particular, access will be denied if an authorized representative of the Manufacturer fails to prove his/her authorization or breaches the Terms. The Manufacturer has no legal right to access to the Administration Interface. The Manufacturer can edit the image gallery, videos, descriptions, parameter list and insert documents in PDF format. Editing is done either by new data insertion or by setting the data obtained from the Merchants xml files as permanent. In both cases, after inserting or editing the data in question, the Manufacturer is responsible for the accuracy and truthfulness in relation to the Goods or its variant.

4.5.4. Only information about Goods that are clearly identified by the Manufacturer in the specification of the Goods may be edited.

4.5.5. The images inserted must be free of any promotion, bonus or advertising message. The image may only depict the product or the product including accessories, which is valid for all offers in the comparison. Images must not exceed 2 MB in size.

4.5.6. Videos must contain only a review of the product to which it is embedded. Videos that are embedded must be generic, not denigrating the competition or comparing themselves to the competition. Only videos posted on Youtube.com can be uploaded.

4.5.7. The Operator is not responsible for the content of images, videos and information uploaded by the Manufacturer. The Manufacturer is obliged to compensate the Operator for damages incurred by the Operator as a result of illegal content uploaded by the Manufacturer to the Portal.

4.5.8. The Manufacturer is allowed to edit the short label, which is displayed in the section where the Goods are located and on the Goods detail page, the medium label once this label starts to appear and the long label, which is displayed in the Goods specification tab. The label should be generic and valid for all listings in the Goods catalogue. The description is not allowed to include information about bonuses, promotions, accessories or advertising messages that are not valid for all offers in the comparison. If an existing description is modified and saved, the Manufacturer is responsible for all information contained in the entire description.

4.5.9. The Manufacturer is allowed to fill in or set fixed values for the parameters of the Goods. The parameter must have a value corresponding to the variant displayed on the product detail.

4.5.10. The Manufacturer may add PDF documents to the description of the Goods. By documents we mean in particular manuals or instructions for the Goods, assembly sheets or safety information. When inserting, the Manufacturer is obliged to provide a title which will include the name of the Goods and an indication of the type of document (e.g. Instructions - Apple iPhone 5S 16GB). Documents may be a maximum of 50 MB in size.

4.6. Additional content

4.6.1. The Operator is entitled to edit the photos and descriptions of the Goods within the product catalogue on the Portal. The Operator states that this information is for guidance only and does not fulfil the information obligation of the seller (i.e. the Merchant) under applicable law. The Merchant continues to fulfil its information obligation with regard to the Goods by displaying the Goods on its own website, to which the Portal refers.

4.6.2. The Operator provides further indicative information and advice to the User, including information on the price development of selected products on the Portal and warnings of price drops. This information is of an indicative nature and does not constitute the fulfilment of the seller's information obligation under applicable law.

5. FINAL PROVISIONS

5.1. Change to the Terms

5.2. Out-of-court dispute resolution

5.4. In the event that any provision of these Terms is invalid for any reason whatsoever, such fact shall not render the other parts of these Terms invalid or ineffective.

5.5. For the purpose of any communication with the Operator, the User is obliged to use the single point of contact for e-mail communication, all necessary data is provided on the website https://heureka.group/sk-en/about-us/contacts/

5.6. Users and Merchants may also use the Chatbot, which is used to support the use of the Portal's features, assist with navigation, provide usage advice, solve technical problems or answer frequently asked questions. The Chatbot is used solely to provide the above support and is not intended to provide legal, accounting or other professional advice and its information is for informational purposes only. Neither Users nor Merchants may use it to disseminate inappropriate content, spam or attempt to abuse the system. The Operator is not responsible for the accuracy, completeness or timeliness of the answers provided by the Chatbot and is not liable for any damages resulting from its use.

5.7. These Terms are provided to Users and Merchants in text form within the meaning of Section 1819 of the Civil Code, and are also available online at https://heureka.group/sk-en/terms-and-conditions/. Users and Merchants are entitled to make copies of these Terms for their own use, by copying the text, downloading pdfs from the Portal's pages or taking printscreens.

5.8. The User (including the Merchant) is not entitled to assign or transfer any of its rights or obligations relating to the use of the Portal, or arising in connection with it, without the prior written consent of the Operator. The Operator is entitled to transfer the rights and obligations under contracts or other obligations arising in connection with the provision of services under the Terms or the Special Terms or in connection therewith to a third party. The User grants the Operator express consent to such transfer. The assignment of the Agreement shall be effective against the User at the moment of delivery of the notice of assignment of rights and obligations by the Operator to the User or at the moment when the third party proves the assignment of rights to the User. The Operator and the User agree that the provision of Section 1899 of the Civil Code that in the event of non-performance of the assumed obligation by the assignee, the User may require the Operator to perform this obligation instead of the assignee, shall not apply.

5.9. All information about the accessibility of the Portal and the measures we have taken to ensure compliance with Act No. 424/2023 Coll. on accessibility requirements for certain products and services can be found in a separate document Accessibility Statement.

5.10. In the event of any discrepancies between the Slovak and English versions of these Terms or Special Terms, the Slovak version shall prevail.

5.11. These Terms are valid and effective as of August 1, 2025.

Vzorový formulár na odstúpenie od kúpnej zmluvy (DOCX)