Increase your turnover by up to 28%

Frequently asked questions concerning Heureka Marketplace

• I sell unique goods. Is Heureka Marketplace right for my e-shop?
  No, Heureka Market Place is available only to products that are paired with the appropriate product card. Such card is then listed in Google PLA -Product Listing Ads.
• Do I pay the price per click for orders from the Heureka Marketplace?
  No, you do not pay price per click. We only charge the commission from the e-shop once the order is placed by a customer.
• Who handles orders and resolves potential claims? An e-shop or Heureka?
  Heureka acts only as a sales intermediary. Therefore, the e-shops -sellers of the goods- are responsible for all the order processing and actions associated with the purchases made through Heureka Marketplace.
  In case of order cancelation, the status of the order must be updated. If the order has been paid for, the e-shop must return the money according to the agreement with the buyer.
• How is a shop chosen for a TOP position?
  Shops for TOP position in Heureka Market Place are chosen automatically under the following criteria: product price, shipping costs, and e-shop reviews. Price per click does not affect the TOP position.
  
  TOP position placement of the products also takes into account whether the e-shop provides a picture of the product.
• What range can I offer through Heureka Marketplace?

  Heureka Marketplace list is regularly and proactively expanded into individual sections. New added category is automatically listed and activated in the price list. Please contact us in case you wish to have a new category added to the pricing list.

• Can I choose which products I want to have active on Heureka Marketplace?

  Yes, all the products in stock and inactive sections are automatically activated. Our goal is to offer our customers a wide selection of goods at Heureka. However, if you do not want to sell particular goods through Heureka Marketplace, add a special tag to the XML feed that will exclude it from the service.

• Do I have to pay a commission for cancelled orders? When is invoicing carried out?
  No, you only pay commission for completed purchases. Cancelled orders from customers or by e-shops are not subject to any commission fees. Invoices are issued on 1st day of the month. After completing the order, 20 days must elapse before the order is credited to the invoice, due to the goods returning within 14 days or for other reasons of the order cancellation.
• What increase in turnover will Heureka Marketplace bring me?
  The exact increase depends on the size of the e-shop segment and is easily measurable through clear statistics and data products offered to all partners by Heureka. If you are interested in specific data from a selected segment, we will be happy to prepare a tailored-made report for you. However, from the overall data we have, there is approximately a 28% turnover increase after joining Heureka Marketplace.
• Why doesn’t the orange “Buy on Heureka” button appear next to my products?

  There may be several reasons. First, it is possible that you were switched to the free mode if you ran out of credit. Second, Heureka Marketplace does not work when you lose your Certificate Verified by Customers. It could also be caused by technical issues with the API or product feed availability. Another reason could be the placement of the product in a section where Heureka Marketplace is not active or has limitations. Please contact our team at [email protected] to find the solution.