What are your obligations as a Section Partner?
We choose Section Partner so that users will receive quick and quality answers when choosing a specific product type. You can only become a partner if the specific category does not yet have a partner. The partnership is not time-limited.
To be a partner the brand can always trust, you should:
- Answer inquires as soon as possible - ideally within an hour from an inquiry
- Answer using the form on Heureka.cz website
- Answer all questions “If I do not sell the specific product, I will find the information and answer anyhow”
- Do not refer to your own website or other advice portals
- Answer in a polite and friendly manner
- If the Section Partner needs to add a weblink to the question, a link directed to Heureka will be used
Partnership may be revoked for any breach of the obligations, without any prior notice.