Get high-quality feedback

Together, we have created the largest interconnected product catalogue on the European online shopping market.

  • We give a satisfaction questionnaire only to customers who actually purchased something in your e‑shop, and they provide high-quality feedback.
  • Get higher visitation and sales: 77% of Czech users state that their choice is influenced by e‑shop reviews.

I want Verified by Customers certificate Why should I join?

What does the certificate do for me?

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Get ratings from your actual customers

We send the satisfaction questionnaire only to customers who actually purchased something from you. This avoids fake reviews for the e-shop.

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Get higher visitation

50 % of customers shop only from e-shops with the Verified by Customers certificate and 42% of customers look for an adequate number of positive reviews.

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Make your e-shop more visible with Heureka Bidding

With the Certified by Customers certificate, you will be able to bid for the price per click in auctions. This can help you rank in the first four positions in the product catalogue.

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We will automatically include your e-shop in the Shop of the Year poll

Shop of the Year is a prestigious competition organised by Heureka every year. The winners significantly increase their credibility.

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You can display reviews from Heureka on your website

The rating you get via the Verified by Customers service can be displayed on your e-shop website, as can reviews for the specific product.

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You will receive a special widget and icons for your website

Your revenues will increase by a practical widget “mini-app” and icons that you can embed on your website.

How do I activate the Verified by Customers service?

Integrate the Verified by Customers service using the Secret Key on your website

A number of shop systems know the implementation of this service in their interface, so you only need to insert the “Secret Key” for the Verified by Customers service into the prepared module. The key is located in your e-shop administration in Heureka under the Verified by Customers tab -> Settings and data from questionnaires.

Implementation is possible even if your shop system does not directly support the service or you have a customized e-shop. Implementation must then be carried out by your programmer using the instructions provided by the Heureka administration.

Integrate Verified by Customers

Activate the Verified by Customers service

Activation is located in the same place as implementation, i.e., in the administration of your e-shop in Heureka under the Verified by Customers tab -> Activate. Then check the prefilled data, enter your e-mail address, consent to the business terms and save everything.

Get a Blue or Gold Verified by Customers certificate

After creating the order, we will automatically send each customer a satisfaction questionnaire, which they receive a few days after purchasing. Based on the number of positive reviews, you get a blue or gold certificate.

What is the satisfaction questionnaire like?

Join the Heureka Marketplace and use Bidding

After you get the Verified by Customers certificate, you can join Heureka Marketplace and also get the chance to bid on the price per click, either in your e-shop administration on Heureka under the Bidding tab, or through your XML file. Through the XML file, you can automate the setting of the price per click, or use the autobidding tools that perform the action for you.

How do I get the Blue and Gold Verified by Customers certificate?

Blue certificate

  • You have to activate the Verified by Customers service. It is very easy to join the service and it will not cost you a penny. We provide the service entirely free of charge.
  • You have received dozens of reviews from your customers in the past 180 days.
  • At least 90 % of the reviews received in the past 90 days must be positive. If the number of recommendations drops below 88% in the course of the reviewed period after obtaining the certificate, the certificate will automatically be revoked.

Gold certificate

  • You have to activate the Verified by Customers service. It is very easy to join the service and it will not cost you a penny. We provide the service entirely free of charge.
  • You have received hundreds of reviewsfrom your customers in the past 180 days.
  • At least 97% of the reviewsobtained in the past 90 days must be positive. If the number of recommendations drops below 95% in the course of the reviewed period after obtaining the certificate, the gold certificate will automatically be revoked and will be reduced to the blue certificate.

Join the Verified by Customers service

Frequently asked questions about the Verified by Customers service

Contact us to get high-quality feedback

Daniel Jakubec

Daniel Jakubec

+420 488 570 070

podpora@heureka.cz

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